“Good user experience: great. Bad user experience: frustration."
Jake Fleisher has had a somewhat unique path to get to where he is today. Similarly to me, Jake had passions, interests, and skills in areas that he thought couldn’t all be utilized together. That changed when he discovered industrial design. On Jake’s journey he discovered the important activities that go into industrial design (aka product development), like “research and assuming a user-centered standpoint.” Now Jake is a Principal UX Researcher at Blink UX where he utilizes his talents to deliver insightful and compelling work.
I’ve had the opportunity to work very closely with Jake on several projects. He exemplifies passion, curiosity, and a drive to make user experiences great. He has also been a great contributor to my UX training. I sat down with Jake and he shared a great example of some of the work he’s done in the past.