The following project was completed as a part of my User-Centered Design (UCD) Certificate. My classmates Hayley Bierbaum, Ellis Yu, Jenna James, and I (known as the Oddities Agency) conducted a research study on the web-tool Feedbackpanel. This a summary of the research work we did as well as our findings and recommendations.
Our work was truly collaborative and each team member wore many hats throughout the project. We each helped with recruitment, study planning, session moderation, analysis, and reporting.
Feedbackpanel is a tool used by two core user groups; UX researchers and their clients or stakeholders. For the purpose of our project we focused on assessing the usability and effectiveness of Feedbackpanel as a researcher would use it.
When we tested, our participants were a mix of researchers working in-house (2), for consultancies (3), or as a student (1). The majority of our participants had been working as researcher for two or more years and all had moderated research sessions within the last three months.
Because we were working closely with practicing researchers we also took the opportunity to get feedback from them on our session plan and moderation once testing had concluded.
In total we created three scenarios totaling ten tasks. We created these tasks to follow the typical journey of a researcher within Feedbackpanel, from beginning to end, starting with uploading a pre-existing video and ending with inviting members to a session.