Experience

UX Researcher, Blink

February 2018 - Present

  • Utilize a mixture of research methodologies with the goal of uncovering insightful and impactful findings and recommendations based on observations, data, and feedback. 

  • Design and create both quantitative and qualitative research studies including, but not limited to, the development of screeners, session guides, reports, and other final deliverables.

  • Moderate and capture data and observations pertaining to research questions during in-lab, remote-participant, and in-field research sessions. Monitor, moderate, and organize research data from diary studies, surveys, and unmoderated usability tests.

  • Present informed, engaging, and clear research findings and recommendations. 

  • Prepare video clips and other artifacts in support of research deliverables to the client.

  • Facilitate conversations with clients and appropriately adapt the project around key issues, specific data points, suggested changes, etc. 

  • Seek collaboration and input from colleagues regarding methods, tools, and approaches.

  • Founded the Blink Bike Club, as a part of Bike to Work Month, and actively seek to promote the benefits of bicycling.

Technologist & Research Assistant, Blink

August 2013 - February 2018

  • Assisted research and design studies as a research assistant by building large-scale physical prototypes, writing screeners and sessions guides, creating surveys and analyzing results, accompanying researchers in the field to capture video, photos, measurements, and notes, moderating usability sessions, and creating video highlight clips in support of final deliverables.

  • Owned and maintained technology and scheduling needs for seven usability labs and one focus group suite. 

  • Equipped researchers with appropriate field-testing kits and provided support for remote projects.

  • Managed and maintained content and accounts on our client project portal, feedbackpanel.com.

  • Enthusiastically supported staff with all technology needs at two locations. 

  • Created and managed training and support documentation for company intranet and provided one-on-one and small-group technology training.

  • Helped launch the Blink Net Promoter program with the goal to measure, track, and ultimately improve client experience and client loyalty.

CLUBHOUSE ASSOCIATE, Rapha

October 2017 - November 2018

  • Delivered the legendary Rapha experience by engaging, developing, and maintaining relationships with all Clubhouse visitors. Created a friendly and welcoming environment and inspired more people to ride their bike. Uncovered customers’ needs and presented appropriate solutions by providing expert Rapha product knowledge. Supported the Clubhouse team and worked together to create an inspiring, positive, and fun working environment.

Information Technology Coordinator, Design Resources inc.

March 2013 - August 2013

  • Efficiently managed all technology requests through utilization of a helpdesk system. Created and managed content including training materials, announcements, and events for company intranet. Provided one-on-one and small-group technology training.

Communications & Connections Coordinator, Jacob’s Well Church

August 2007 - March 2013

  • Responsible for the design, organization, promotion, and implementation of community education and fellowship experiences three times per year.

  • Managed and created website and utilized social media tools to keep the community informed and connected. 

  • Designed various communication tools including brochures, posters, and videos to promote community events.

Sales & Training Associate, Apple Retail Store

April 2011 - March 2013

  • Equipped customers with the right product or solution to enrich their Apple experience. Led one-on-one training sessions and facilitated small-group workshops. Provided excellent customer service through technical support appointments and worked with the larger team to help the store run smoothly and efficiently.

Internship, KC Currents, KCUR (NPR)

October 2009 - May 2010

  • Wrote and produced two feature stories and assisted with the day-to-day news and storytelling operations including generating and researching story ideas, editing interviews, writing scripts, producing billboards and promos, gathering tape and photographs in the field, and designing slideshows and other supplementary information for the website.


Education

  • University of Washington — User-Centered Design Certificate, 2018

  • Washington State University — Bachelor of Social Sciences with emphasis in Business, Communications, and Psychology, Magna Cum Laude, 2017

  • Kansas State University — Marketing and Architecture 2001-2005

Skills

User-centered Design phases of research, ideation, prototyping, and usability testing • Design and execution of various research methodologies • Extensive technology expertise managing usability labs and field research kits • Proficient with Microsoft Office, Google Apps, Adobe Creative Cloud apps, and various prototyping tools • Creative problem solving • Organization • Positive & enthusiastic work ethic


Volunteer

Counter, Washington State Bicycle & Pedestrian Documentation Project

September 2015 - present

  • Annually count bicyclists and pedestrians at specific locations, which provides data to help more accurately estimate infrastructure demand, measure the benefits of investments, and design future projects to make Seattle more ‘bikeable.’

Web Admin, Girls Can Do

July 2014 - December 2017

  • Provided Google Apps and technology support for non-profit who’s mission is to encourage young women to have big dreams and pursue them; to believe that anything is possible